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SmartPak Prescriptions
- We cannot fill your pharmaceutical order until we receive a prescription from your
veterinarian .
- If there is any discrepancy between your web order and your prescription, we are
required to fill your order according to the prescription .
- If you are not certain of your prescription's dosage, please select the "Match
My Prescription" button. If you select the "Match My Prescription"
button the quantity and price will display as TBD ("To Be Determined")
until we receive your prescription
- Needles and Syringes are available from the SmartPak Pharmacy if so indicated on
your veterinarian’s prescription .
- Submitting your order through our web site constitutes agreement to pay for the
dosage as indicated on your prescription.
- All new orders will ship within 24 hours after we receive a valid prescription.
No orders are shipped on weekends; therefore, any orders placed after noon on Friday
will ship on Monday.
- Any new SmartPak with a pharmaceutical will be held until we receive a prescription.
If your prescription is not received within 24 hours all other SmartPak or Supply
orders in your account will ship immediately. Shipping charges will apply to each
shipment. Please email us if you have any questions, or if you would like your entire
order to be held until we receive your prescription.
- If you are adding pharmaceutical products to an existing SmartPak, your SmartPak
will ship on its regular schedule. If we do not receive your prescription before
the scheduled ship date, your SmartPak will be shipped without the pharmaceutical
item. The pharmaceutical products you have added will be included in the next possible
SmartPak shipment after we receive your prescription. Please email us if you would
prefer to hold your SmartPak shipment until your prescription is received.
- A pharmaceutical supply item will not ship until we receive a prescription. Any
non-prescription items in your order will be shipped as soon as possible, unless
you request otherwise. Shipping charges will apply to each shipment. Please email
us with any questions or requests, or if you would like your entire order to be
held until we receive your prescription.
SmartPak Pharmacy Contact Information
- Your vet can call in the prescription by phone: 800-431-4194
- Your vet can fax the prescription directly to the pharmacy: 800-431-4179
- You or your vet can mail in the prescription to:
SmartPak Pharmacy
40 Grissom Road #500
Plymouth, MA 02360
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