Shipping Policy
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Business Days to Ship:
Red = 1
Yellow = 2
Green = 3
Blue = 4
Purple = 5
Brown = 6
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Low, Flat-Rate Ground Shipping
Fast Shipping! Order by 2PM EST and we'll ship the same day!
Order an unlimited number of items for just $7.95 in shipping. No F.O.B. charges. No weight surcharges! It's simple and it's fair. Order a little or order a lot. Rates this good only apply within the continental United States. All orders to Alaska and Hawaii must ship via 2nd Day Air, so please call or visit our website checkout process for pricing.
Expedited Shipping:
Expedited shipping is available for all in stock items. Expedited shipping is not
available for items that are on backorder. Prices are figured using the current
UPS rate based on the weight of the order. Orders placed by 2 pm EST Monday – Friday
will be shipped out same day, pending credit card authorization. Any order placed
after 2 pm Monday – Friday EST will be shipped next business day. Orders placed
over a weekend will be shipped the following Monday. Delivery times do not include
weekend days or holidays. Saturday deliveries are available in some areas for an
increased shipping charge with Next Day Air shipping only. If interested in a Saturday
delivery, please contact us at 1-800-326-0282. All other expedited shipping methods
can be selected on our website.
For all expedited deliveries UPS is responsible for delivering the package on time.
Certain circumstances can arise where UPS is unable to deliver expedites on time
due to weather, remoteness of location, etc. All efforts will be made by Daily Dose SmartPak
to ensure that packages arrive on time as ordered, but we cannot guarantee that
UPS will always act accordingly. In particular, orders indicated for Saturday delivery
cannot be guaranteed.
We strongly recommend that if the order is for a particular health emergency, customers
should seek immediate assistance from their vet. If a UPS expedited delivery fails
to arrive on time as ordered, Daily Dose SmartPak will refund the additional shipping charges
incurred.
Shipping Schedule:
We produce and ship your first order of custom Daily Dose SmartPaks within 24 hours of receiving
your completed order. Your second delivery of Daily Dose SmartPaks arrives exactly 21 days
after your first order to establish a one week overlap, ensuring that you won’t
run out. After your second delivery, your order arrives every 28
days. Each order of Daily Dose SmartPaks that you receive contains a 28 day supply; 28 individual
Daily Dose SmartPaks.
We currently only ship within the United States.
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Shipments are made via UPS.
Shipping Outside of the United States
Unfortunately we are unable to ship anywhere outside of the United States at
this time. We are working on making this a future possibility and look forward to
shipping outside of the U.S. in the future.
Our goal is to be able to provide food, supplements, pharmaceuticals and dog care
products to you in the most reliable and convenient way, while still being affordable.
Please continue to check in with us!
Daily Dose SmartPak Order Billing
We produce and ship your first order of custom Daily Dose SmartPaks within 24 hours of receiving
your completed order. Your second delivery of Daily Dose SmartPaks arrives exactly 21 days
after your first order to establish a one week overlap, ensuring that you won't
run out. After your second delivery, your order arrives every 28 days. Each order
of Daily Dose SmartPaks that you receive contains a 28 day supply; 28 individual Daily Dose SmartPaks.
Our goal is to make sure you never worry about running out. One way we do that is
by shipping your second order out 21 days after your first order to create the one
week overlap. The second way we ensure you never run out is to produce your subsequent
orders up to one week before they ship. Because each set of Daily Dose SmartPaks is a custom
order we process the credit card before we create the Daily Dose SmartPaks. So your card is
charged 7 days before the second order ships, and so forth. Likewise, between the
first time your card is charged and the second, there is usually only about 14 days,
and from then on out it is a 28 day cycle.
Sales Tax: Massachusetts residents will pay applicable sales tax for all purchases.
Order Delivery
All new orders placed during the week are shipped within 24 hours (no orders are
shipped on Saturday or Sunday so any orders placed after noon on Friday will go
out on Monday). Your shipping time will depend on what state you live in and what
shipping method has been selected . To determine the number of business days it
takes to ship to your state, please refer to our shipping shedule.
All orders are shipped via UPS. We are unable to ship to P.O. Boxes at this time.
For information on how to track an existing order, refer to the “ Reviewing and
Tracking Your Orders” section of the FAQ’s.
Syncing a New order with Existing orders to Save on Shipping
When you have selected all of the items that you want for your new order hit "checkout",
assign a shipping address and hit "continue". On the Submit Order page find the
new order and click on "adjust dates" under the name. Select the "synch my shipment
with other orders" radio button and select the shipment date that you want to sync
with. Click the “Update” button and then proceed to Checkout.
Adjusting Ship Dates
Log into your account and click on the "Adjust Shipping Schedule" link under "My
Account" in the left hand navigation bar. You will be shown all of your current
orders and you will have the following options:
- Keep my shipment schedule the same.
Use this option to keep your current shipping schedule.
- Adjust my shipping schedule. I have X Daily Dose SmartPaks on hand.
Use this option if you know how many Daily Dose SmartPaks you have on hand. We'll calculate
a new shipping schedule so that your next shipment arrives when you have about a
week remaining.
- Delay my shipment by X weeks.
This option will delay in your Daily Dose SmartPak shipment. You can choose to delay by 1 week,
2 weeks, 3 weeks, or 4 weeks.
- Synch my shipment with other orders.
Use this option to synchronize your Daily Dose SmartPak to arrive with other orders at a certain
location or together with other orders in your account. The dates listed show the
other dates when orders will be arriving at your address.
- Put my shipment on hold.
This option allows you to put your shipments on permanent hold. Your order will
be saved, but will not be shipped until you tell us to.
- Take off hold and ship now.
This option allows you to start shipping an order that is on hold. Your order will
ship today if placed before 2 pm EST or next business day if placed after 2 pm EST.
Choosing "Resume Autoship" will result in receiving regularly scheduled Daily Dose SmartPak
shipments every 28 days. If you would only like one shipment, choose "Ship Just
Once" from the drop down menu.
Please feel free to
Email Us or call us at 1-800-326-0282 M-TH 8:30 AM to 8:00 PM EST,
F 8:30 AM to 5:30 PM EST and S 9:00 AM to 5:00 PM EST to speak to one of the members of our Customer Care Team.
Moving a Shipment Forward So That Your Order Ships Immediately!
Log into your account and click on the "Adjust Shipping Schedule" link under "My
Account" in the left hand navigation bar. You will be shown all of your current
orders. Select the “ Adjust my shipping schedule. I have X Daily Dose SmartPaks on hand” option.
Put in Zero for the number of Daily Dose SmartPaks on hand and click the “Update” button. Your
order will now ship out right away.
Moving or Changing Locations
You can change your shipping address on the website by selecting
Access Your Account and clicking on "Change Shipping Info" or you can call
us at 800-326-0282.
Shipping to Multiple Addresses
If you are shipping to more than one address you can set this up during the checkout
process. You can choose a different shipping address for every person or pet in
your account. Shipping addresses can be changed at any time by logging into your
account and clicking on "Change Shipping Address" in the left hand navigation bar.
For orders on "auto-ship" make sure that you change the address before the "process
date" printed on your packing slip. This is the date that your order will be processed
on and any changes made after this date will not take effect until your following
order.
Sending a Gift
When you're setting up your shipping address just check off the "this is a gift"
box and you will be prompted to enter a custom gift message. Not sure where you
set up your shipping addresses? If this is your first order, you will be prompted
to enter shipping addresses as part of the checkout. If you are a returning customer
you can click on My Account in
the top menu bar and then click on "change shipping info". Any group of items marked
as a gift will not have any pricing information displayed on the packing slips.
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