| "Your company is one of my favorites. I've passed it on to everyone in our family as well as our friends who own dogs. I will be phoning you this week to place a new order. I'm one of those people who like to phone rather than buy on line. I've always been treated with respect and very helpful with my orders. I think you are all great, helpful and easy to deal with; in today’s market place, that's not easy to find. Thank you again." Doreen Powell | "You guys are the greatest! Can't say enough good things about you... even though I am going through a "horseless" time in my life, I still buy supplements and products for my dogs through your site. It's great! As always, the absolute best customer service out there, bar none." |
| "Thank you very much for your quick response and the upgrade to overnight shipping. I will most certainly use you all again for my new dog's supplies and will recommend your site to friends and family. Thanks again." | "It's very rare these days to find a company that offers the wide variety of quality products such as yours, as well as SUPERIOR customer service. Keep up the good work. I will definitely recommend your store to our riding club and at the barn where I train. I must say that out of all the tack stores that I have ever ordered from, yours is the best. I can always count on getting a quality product and receiving it in a timely fashion. I have switched my loyalty over to your company and look forward to ordering from you in the future. As the owner of 4 horses, 4 dogs, 2 goats and a cat, I always find that I am in need of something that you supply! Thank you so much for the incredible service I have received to date." Jen Chapman |
| "I love SmartPak. Even when I'm busy, you guys send me reminders about my upcoming shipment and I can add stuff to it or edit it - I LOVE IT. And thank you for letting me order all my dog and horse stuff in ONE place. Oh, and the auto ship option--LOVE IT. You guys rock. Have a great day!" | "I am prompted to write to you because I have just completed a study of your company. I am currently a business student and have been a long-time customer of SmartPak. In one of my courses, we were asked to profile a company that exhibits an exceptional practice-- this could be great customer service, utilization of technology, supply chain management, anything. What started as a brief overview turned into multiple pages singing your praises. I should have known it would be difficult to capture all the great things about SmartPak in just a few paragraphs! I've been a business student of some sort for almost 6 years now. I've studied and profiled many businesses in many industries. SmartPak has an innovative product, yes, but it's the simple things that so many companies neglect that set you apart! Your commitment to the environment is one. I can't even describe the customer service-- it's so far above and beyond anything I've ever experienced! There's something about going into a tack shop and looking around-- like a kid in a candy store. But to be honest, I don't miss it-- I get that same feeling looking feeling looking at your catalog! My horse BooBoo was off his supplements for several months, so I stopped ordering SmartPaks for a while (even though I continued to order other supplies). He's going back on them, so I will be ordering supplements from you again soon, in addition to my newly adopted dog, Yogi. (I just have to talk to the vet first!) Doing this study has made me even more loyal to SmartPak. Even if you don't have the lowest price on certain items, your sense of responsibility as a company, and the respect with which you treat every one of your customers is enough to make me spend a couple extra dollars. You deserve my business! And to everyone who *thinks* SmartPaks are more expensive, even if their particular product is a little more, as a business student I say, look at total cost and total value. The total value of ordering at SmartPak far exceeds the cost. I don't even consider shopping at the other guys anymore. (You know who I mean!) If you haven't, you should do a search on the Chronicle of the Horse message boards. In doing my study, I did a search for SmartPak. In my experience, you're never going to make everyone happy. There will always be one person that didn't like a policy or wasn't happy with something. I couldn't find ANYTHING negative anywhere about SmartPak. You are an asset to the business world, not just the equine world. I wish more companies were this ethical, responsible, and just plain NICE. Great job. Keep up the great work. I'll be placing a new order soon!" Jessica Sheidy |
| "I love you guys and I tell all of my friends about it. You have saved my dog’s life, if it weren’t for you I would have to go down a path that I don’t want to go down with him because he gets sick from every other type of food!" | "I'd like to take this time to tell you all how much I enjoy working with SmartPak. You guys have good products and great service. I recommend you frequently to both my horse and dog friends. Plus, I REALLY appreciate being able to do business with a local company, instead of one where the products all come from China and the customer service is in India. Keep up the great work - love you guys!" Karen Ansaldi |
| "I'd like to take this time to tell you all how much I enjoy working with SmartPak. You guys have good products and great service. I recommend you frequently to both my horse and dog friends. Plus, I REALLY appreciate being able to do business with a local company, instead of one where the products all come from China and the customer service is in India. Keep up the great work - love you guys!" Karen Ansaldi | "I received my order today. I am happy to say I will still be ordering from you in the future. Your staff was very nice and understanding and did a great job to help with my problem. I have a horse, two dogs, and one cat so you can definitely count on me to order more." C.P. |
| "Your company is one of my favorites. I've passed it one to everyone in our family as well as our friends who own dogs. I'm one of those people who like to phone rather than buy online. I've always been treated with respect and very helpful with my orders. Thank you again." | "Your company is one of my favorites. I've passed it one to everyone in our family as well as our friends who own dogs. I'm one of those people who like to phone rather than buy online. I've always been treated with respect and very helpful with my orders. Thank you again." |
| "I have never been so impressed with the customer service of a company. Everyone was so nice and helpful and accommodating when I called in yesterday to change my second order. I love the SmartPak system; it makes my life so much easier and saves me so much money. I had the most difficult time trying to find the Wellness food for my dogs and was paying so much to ship it. With SmartPak you take the hassle out of it and sent me that great plastic storage drawer to stay organized." G.W. | "Keep up the great work. LOVE SmartPak and recommend you guys constantly.
Horse people all already know/use you, but I have been recommending you lately to my doggie friends as well." Karen Ansaldi |
| "I love your company! The customer service is wonderful, the food is fresh, and the selection of canine products rocks. I have already switched one of my friends over to your company. I'm sort of the high-quality pet-food fanatic in my circle so it's important I keep everyone in the loop about good places to buy." Shannon Stevens | "Once again, I am totally impressed with the ease of shopping with SmartPak. I ordered from you on Monday afternoon and when I checked with UPS, my package is already out for delivery. I had placed an online order with another company two weeks ago and am still waiting on my package! SmartPak seems to understand that people with animals can't wait for shipping and accounting departments! I have recommended you guys to all my 'horsey' and 'doggie' friends! Thank you so much for all the effort. Keep up the good work." Laurel Varney |
| "Thank you for such great service and products. I always thought that I shouldn't/couldn't afford SmartPaks. Now I don't know how I could afford to do w/o them. I only have the 2 horses and 1 dog so it's not like I couldn't scoop out of buckets for them, but I love not having to go to the store or reorder every 4-6 weeks. I also love the packaging and lack of more stuff for the landfill. Thanks so much!" Laura Boatright | "I will be sure to recommend my horse friends to your website. Your company offers the best service and responds promptly and the prices are so competitive and I like the auto ship and also the fact of you can put items on hold. I love our SmartPaks and am also going to get a few for my dog." Zandi Harvey |
| "Wow, thank you so much! I really appreciate how easy you made this. I really love how easy SmartPak has made my life - I remember days of scooping out supplements - shudder! I got spoiled with my puppy and older dog - just open the bag, and voila, 1 meal measured out, that I had to switch my fattie dog to your pre-measured weight management food. I love my doggies SmartPaks. Now I need you to pre-bag my horse's grain!" S.W. | "If I've learned anything during my dealings with SmartPak is that you always exceed customer expectations. That's why I love buying from you and recommend your products to all of my horse- and dog-owning friends." LeAnn Ross |
| "I received my order yesterday. Thank you for such fast shipment. Also, my dog Tanika loves the new food I ordered for her. I want to add, when I called to place my order, I was very pleased with the way I was treated. She was so helpful and friendly. This is a great company to work with." Grace DeLong | "I just want to thank you for your excellent customer service and care!! Being a senior citizen with the nearest pet store 40-45 miles away, it's sometimes impossible for me to get to the store. It is good to know that my dog food will be delivered when promised. I cannot praise you enough. I feel like I am getting special individual service." Arlene McCool |
| "I LOVE SmartPak. I have them for both of my adult dogs, and my horses supplements. I love the freshness and ease of use of SmartPaks for my active pets. I camp and hike a lot and it is just so easy to pack up the days, or weekends SmartPaks and go, instead of sitting there measuring out and putting them in sandwich bags." Amy Currier | "My dogs are very happy with their Wellness food and thriving on it. The canine SmartPaks are such a blessing in disguise. Thanks for expanding into the other animal/pet realm." S.C. |
| "Thank you for being so prompt! This is one of the many reasons I like to order from your company! Thank YOU for making my little dog the best dressed dog around! :-) Her collars are ALWAYS a HUGE hit when we hit the road with our motor home! LOL! I'll look forward to receiving them. Thank you!!" Shelley Green | "You folks are so fast, I really appreciate it. I'm like a kid at a birthday party when the dogs' stuff comes so soon--I enjoy it all the more, so they do too!" J.C. |
| "Well, we almost had a full blown celebrity - your very happy canine client, Effie, was a featured runner up in the Wellness "Portrait of
Wellness" contest. She gets her fabulous Wellness Simple Food Venison from SmartPak, of course! Now if you could just package some human treats, there would be no need to leave the house! Thanks for the great service and products." Kristina Birkmayer and Effie | "I just wanted to first thank you for the fantastic people that answer the phone in your customer service. They are always so friendly, knowledgeable, and helpful. Second, I want to thank you for your prices! I want to thank you for offering reasonable prices on all your products especially prescriptions. When you own 2 dogs, 5 cats and a horse, vet bills aren't cheap. I love shopping from you guys and will continue to do so. I just wanted to thank you!" Hayley Harwell |
| "Just wanted to say how refreshing it is to see a dog catalog with some dogs other than purebreds...even pitbulls! Keep it up! When I need supplies I will order from you and encourage all my dog friends to as well. Thanks!" Susan MacWhinney-Ciufo | "Thank you so much. I just absolutely love your company and their customer service. All my experiences with you have been fabulous thus far. The dog food is fantastic!" Jennifer Warren |
| "I just wanted to tell you how pleased I am with the outstanding service I have received from your company! My order is already here! We live way out in the country and I have to go to the next town to purchase the dog food we use. I decided I would start ordering it online. I was a bit skeptical because there are so many online companies, but I thought I would take the chance. Your company had good competitive prices, but your shipping was what sold me! All the other online companies had outrageous shipping charges for large bags of dog food. I googled your company and it sounded like a good place to do business so I placed my order.
I am thrilled because you had by far the best shipping prices and made it affordable for me to order the food my dogs eat. (After shipping, it ended up being the same price I was paying locally after tax.) Anyway, I just wanted to say, thanks for the outstanding service!" Stephanie Minielly | "I just wanted to take the time to write and express my elation with your company. I recently switched to your company as my dog food vendor. One of my dogs is very sensitive and as such requires a high quality diet. Wellness works very well for him. My previous vendor would ship "sometimes" and loose my order "most of the time" forcing me to feed whatever I could find locally. In Wyoming we don't have many choices. I screwed up a couple of my orders with autoship and both times I have called my call was immediately answered and your staff was very helpful. Furthermore, I have received all of my orders early. WOW! Again keep up the good work and give your staff a raise." Jason Plett |
| "Rest assured I will be telling my dog (and horse) owning friends about your great company. I ordered a freestanding pet gate from your company on the 20th of June. Your price and shipping were both considerably less than other companies, so I decided to give you a try for the 1st time. It won't be the last! My package arrived three days before it was due. A two day turnaround for only $6.95 shipping is unheard of! Keep up the good work!" -Denise Brauner | "Your service has been splendid! I wish I'd signed up years ago. I've been singing your praises to all of my horse friends (and several friends with dogs as well). I can't thank you all enough for the very high standard of customer care you have given me. I changed my barn over to SmartPak, and you made it very easy to set up boarders' accounts and to add different supplements, and ask advice. The SmartPaks arrived and I am very impressed by you all and your product. The SmartPaks have made my life a whole lot easier, and look very professional, I love the fact the supplements remain sealed until used. This has been the best decision I've made for my barn. Thank you for such a wonderful product and such high quality of service. I know I will be ordering regularly all my barn supplies from SmartPak, as it is so easy." -N.R. |
| "Your company is just great and all 5 dogs love the food. And I love the convenience. Thank you a million times for reducing the cost of the food. With your new packaging I have more cupboard room and more money in my wallet. My five dogs say thank you for saving mommy money." -Jeane Knick | "Thank you for your concern and actions to prevent any more pet injuries or deaths. I do not even use your dog food plans, but think your response to the growing mess of contaminated foodstuffs is the paramount of customer service. Thank you" - SEP |
| "Gosh - you folks have just been AMAZING with this little faux pas situation I have created and I just can't thank you enough! I've been contemplating switching my four legged kids over to some of your dog food, but I was a bit hesitant - well all those hesitations have been put to rest by the EXCELLENT level of customer service that you all have given us this week. Please forward this up your management change because I know that you hear the bad news more than the good - YOU GUYS ARE WONDERFUL THERE AT SMART PAK. I will definitely be sharing this experience with fellow animal lovers! Cheers to YOU." - Sally | "Thank you for your vigilance and efforts in bringing new products into SmartPaks. During a frustrating struggle to bring my horse back from a long health problem, my vet recommended trying a "new" product (Succeed) although he didn't know if it would work. While he shrugged his shoulders, I scratched my head...could I even find this new product? As I have for years now, I went to the SmartPak web site (I call it my personal shopping mall) and found it right away. My order was at the door before I knew it - I thought it must have been a mistake. Please take heart in knowing that this one transaction has done more for me and my horse than six months of 'trying everything'. Thank you again and again for 'being there' for my horses, dogs, cats, and me! Kind regards." - Denise |
| "I think your company is wonderful. I have always received prompt, courteous and professional assistance, even when I messed up ordering things and when I needed to hold off receiving supplements for a while. I would not mind at all telling animal owners (horses, dogs, etc), what a terrific company you have and what care you take of your animal (and human) customers!" - Rosemary Biancardi |