"SmartPak makes my life easy... at the barn I need to work on my training not worry about making up bags of supplements. With SmartPak it's all there and it's been done for me. Ya know, maybe I should send SmartPak my next Blue Ribbon! Thanks,"

Katelyn Marie Hess, Babington LLC

"Thanks for everything. I'm anxious to get my new horse Susie on her supplements. It has made such a difference to Solo (pictured here).

Best regards, PW"

"We are new users of the SmartPaks and could not be more pleased with the convenience of it. LOVE IT !! Thanks!" DD

"PS: The photo is of the two of us "on course" of the Xcountry phase at Groton House Farm in MA"

"Hi there! Love the new containers! Big time convenient! You guys just never quit being innovative up there .. do you? Thanks so much! - (little attachment photo of Moses for your wall... <g>)" SP

"I've been using SmartPak since I have owned Jordan, which is over three years, and all I can say is it's made one aspect of horse ownership very simple to manage. You basically do the work for me. Thanks a bunch for the help!"

Hope you like the pix. By the way, Jordan (a.k.a. J.J.) is an 11-year-old, 16hh Dutch Warmblood by Bustron, and will compete this year in Wellington at PSG and Intermediare I with Lisa Payne, and Training level and First level with me. He was our local dressage club's 4th level reserve champion and PSG champion at our end of year awards. I am so proud of him. We love your product!!!!!"

A very pleased customer, Robin Sandberg & J.J.

"Your product is fabulous, and has given me the most convenience I could ask for. Smart Paks keep the feed room neat and mess free (no spilling powders and pellets) and it's easy to just grab a handful for a show and not have to deal with so many containers, or baggies! I couldn't say more about how easy it is to change my order as my routine and training changes! Thanks a bunch!"

Lauren Libero, Raleigh, NC

"P.S. I've attached two photos of me and my horse Princess Titan (Zoey). She was the 2001 Reserve Champion Novice Event Horse for the American Paint Horse Association!"

"My husband and I love the smartpak system - that is why we are now adding all our horses to it. We have everything from a Shire to miniatures.

We look forward to our 4 new organizers and getting our barn free of all those cumbersome containers we've been using. Thanks for inventing!

Enclosed picture of "William" with mini "Spirit".

- Michele Pouliot

"At Plain Dealing Farm, care of our horses is our top priority. Competing horses at the four-star level requires incredible attention to detail, and with SmartPak we have one less variable in our program."

- Kimberly Vinoski, Leading International 3-Day Event Rider

Photographer: Mick Vovers

"I love SmartPak. I've been using the system for over a year. We go to shows and I just grab a few SmartPaks, no messing around with buckets and baggies. With a heavy travel schedule, SmartPak ensures Claire's supplements aren't forgotten in the daily rush."

- Arlene "Tuny" Page, International Dressage Trainer and Competitor

Photographer: PhelpsPhoto.com

"To be a champion, you need a great training program combined with a consistent feeding program. With SmartPak, our supplements are always fresh and are delivered on time to any location. SmartPak makes feeding a cinch (seriously)! No more wasting expensive supplements, no more scoops and no more baggies! I recommend SmartPak to everyone who owns a horse, from beginner to professional, you will never go back once you’ve tried SmartPak!"

- Holly Ricotta and I'm No PeeWee - Ranked 4th AQHA Amateur Barrel Racing 2001

"Everyone's GOAL! Keeping your horse in good health. SmartPak does make it easy - just Peel and Pour. For Sparkle: One SmartPak/one feeding/each day/no measuring/just Peel and Pour! Sparkle; boarding 72 miles away, getting fed two or more supplements, M-F barn help different from Sat-Sun barn help, in a barn of 22 horses. SmartPak is the only way to go. Mid month, I make a quick count of the SmartPaks left, and I know how Sparkle is getting fed. The price comparison: I used to buy supplements in bulk 40lb containers. Then, someone had to measure each supplement. Then, how did you make sure it got fed M-F, Sat and Sun? SmartPak is measured and packaged for all the supplements for each day. SmartPak did all the work and the cost was equal or below the 40lb. bulk for my supplements. I use SmartPak for all my polo ponies." JZ

"I have now been ordering SmartPaks for my American Quarter Horse gelding for three months. I am extremely pleased! Not only do my shipments arrive in a timely fashion every single month but I now know my horse is getting what he needs. I board at a training barn where a number of different people feed in the evening. Before, I never knew when my horse Story was getting his supplements and when he wasn't. I suspected he wasn't always getting them because 30 day supply's of supplements were still around at the 45 day mark. Now I know at a glance whether he's had his supplements, and the feeders love it too. No scooping out of several different containers which have difficult lids that get left open for the mice to get into. Wonderful product! I've recommended it to everyone I know too, I even sent them my price comparisons. The great bonus is now instead of bags of supplements to dish out before every show - I grab a few packages and we're set to go."

- Jennifer C. Larsen

"I just love using SmartPak! I board my horses so it is easier for the owner of the barn to just open the container and dump it all in, instead of having to fuss with 4-5 buckets of supplements! They are easy to use and store! My horses never looked better! I have attached a photo of my AQHA Gelding that is using the SmartPak system!" MB

"SmartPak caught my eye when one of my clients brought it into our barn. Now I encourage everyone to use SmartPak. No buckets, no scoops, no hassle. Since all the SmartPaks are labeled with the horse name, there is no confusion and it doesn't matter who feeds."

- Tommy Garland, National Champion Arab Trainer

"For those of you that haven't heard, here is the latest, NEWEST, and most INCREDIBLE idea to have come across a rider/trainer/owners desk in some time! I just wish that I had thought of this idea! Our farm is has many clients utilizing this new company's product, and you should look into it as well! I cannot tell you what a pain in the bootie mixing supplements can be with nearly 50 horses here during the winter season, ALL GETTING a different variety of supplements. (I had one woman giving her horse 9 different supplements each month. I know you all will love the convenience and savings by using this service that utilizes NATIONAL products that we use daily! We love the convenience already! Time is money, and not many of us have time to waste, so give them a call! I KNOW I'D MUCH RATHER BE RIDING than mixing supplements into buckets! YOU just have to try them at least once!!!! SmartPak uses those little "pudding pack looking containers", and they are TOTALLY recyclable! They use these sealed containers as it ensures product freshness, guarantees accurate dosing, and dramatically simplifies the feeding process - all for about the same price you pay now. AND YOU DON'T HAVE to fill baggies for your feeding person, or deal with storage for a gazillion buckets!" SP

"SMART-PAK is the best! I'm 14 years old, and I used to spend so much time every week filling baggies with supplements. Then we'd run out of different supplements at different times, and my Mom would have to drive a half hour to the feed store, or we'd have baggies with missing ingredients. It was hard to keep track of - sometimes my horse would go days without his daily wormer because I didn't realize we needed to make up more baggies. With SMART-PAK, the supplements are delivered right to the barn and Buster gets them every day. I don't have to do anything! THANK YOU!" Caroline Butler, and Buster Bay Butler

"P.S. FROM CAROLINE'S MOM: You don't have to have an expensive show horse or be a world class competitor to use this service - it will save you hours of time every week, for about the same cost as the supplements you're running all over buying now. If you have a child with a horse, do something great for yourself - order SMART-PAK." Kate Butler

"Thank you! I love your products. What a great idea. I priced all of my supplements before I purchased SmartPaks and your prices are right in line with what I was already paying and they are so much more convenient!

Thanks again,

- Karen Harris"

"Again, thanks for your assistance. Me and Samantha appreciate it. Here is a pic of me and my kidz! Samantha is on my left. The other big one is Harley. They say thank you for helping keep Samantha going."

- Bob Vogel

"My husband saw the container and asked me about your product and, of course, how much "extra" I was paying for your service. I didn't know, so I decided to do some research to find out. I compared prices from our local Farmer's Co-op feed store as well as a favorite on-line store and catalog that is famous for their fair prices. Imagine my pleasant surprise when I could tell my husband that I was only paying $0.06 per day more to use your convenient product!! Also, our local store didn't have two of the supplements that I use in my SmartPak, so I would have to order and pay shipping on those items. With SmartPak, I don't have to order these and worry that they get here before I run out. And your shipping charges are MUCH cheaper than most companies.

Thank you for such a wonderful product. You not only provide a convenient, cost-effective, service but also include an extensive selection of top-quality supplements and provide your customer with the knowledge to make an educated choice in choosing them. THANK YOU!!!" RT

"Thanks for sending the SmartPak Equine newsletter. I am a fairly new customer. Last month I placed my first order with you. I think there was one person at my barn already using your service. I've been spreading rave reviews among my friends at the barn ever since. Now there are at least four of us using your service. My guess is that number will increase as more people see how easy (and economical) it is both for us owners and for the barn staff. Actually I think I'll print the newsletter and put it on the bulletin board at the barn.

A couple of days ago I received my first refill - right on time and with all the proper supplements. :) I love being able to go online and change my order and know that it will show up right when I need it.

I want you to know that I am extremely pleased with your product and your service. This is an idea whose time had definitely come and I'm grateful to SmartPak Equine for making it happen." SN

"Thanks so much for all the information! Not only are we happy to be using SmartPak, but it's refreshing to deal with such friendly and helpful people!" BL

"You guys are wonderful! Thank you so much. I just love your company. You guys really do it right." BW

"I have been using SmartPaks for a few months now and they are the greatest!!! They are easy to feed because everything is right there - no more scooping from this bucket, grinding up those pills, etc. The barn help loves them too - no more confusion on whose supplements are whose and when to give them. They are convenient to store and very easy to take to horse shows. My mom loves them at home too - we have a lot of retired "yard art" that have supplements and they are easy for her to feed. Plus, she never has to go to the feed store to get anything - it comes right to the door! Keep up the good work!" HB

"Thanks so much! I should have known that you gals had this under control. I guess I am too used to the people that work for me, if it isn't spelled out every day, they don't do it! Gee maybe I need for you all to come here and work for our company??!! But then I would have no one to take care of my horse's order.

Anyway, thanks again, you are just the best company to work with, everything is always on time, the orders are always correctly filled and no problems. Thanks again." ST

"When I first heard about your company's products, I thought that it just wasn't something I was interested in. I have my own stable & take care of getting everything. But I live in an area that has limited tack shops & feed stores. We were at the mercy of asking to order supplements. I'm sure my life is no different than any one else. But, I would run out of a supplement & have to hunt down which store might carry a particular brand--they all carry different brands! Most times no one had it in stock so I would have to wait. Then, I moved one of my horses to an indoor arena. Although the farm is meticulously run, it worried me that my horse would not get his supplements correctly. Mostly because there were different personnel on weekends. SmartPaks has put my mind at ease, and the stable help appreciate having something so simple to work with. Thank you so much for continuing to send your brochure to me. I guess persistence prevailed." CL

"I found out about your product at a seminar for American Riding Instructors, so I decided to give SmartPak a try. I am so happy with my horses SmartPak. I like that you send it right to my house each month, so conveniently packaged, it couldn't be easier for me. I've recommended your product to everyone at my barn and three people have signed up for you services. Your horse supplies section also has a lot of name brands I use and trust, and I look forward to using that too. Thanks again for providing me and my horse with such a great service.

Sincerly,
SB"

"I operate and own a nationally known Arabian facility which has produced several National and Canadian National Champions in open, amateur and youth divisions. I am so impressed with your products. We have been using them since SmartPak began. We currently have 40 horses using your system. Your products speak for themselves - our horses remain in the winners circle because of them. Thank you for being so "Smart."

VG

"Just wanted to let you know how much I love Smart Pak Equine! It gives me a chance to put my horse on supplements that I might not have tried and certain supplements for only when he needs them. I love the convenience of not having to buy 5 tubs of products and measure them and put them in baggies every day!!!!! This was such a great idea. I have been using you for over a year and would never switch back!!! Thanks!!!!" LK

"Thank you for looking out for my interest. Just one more reason I am satisfied w/ the service." JJ

"Thank you so much for your help, I love SmartPak because the supplements are great but the service people are the best! Thanks again." AM

"I saw your ad in Equus and got online and ordered a custom SmartPak immediately for my 18-year-old AQHA. They arrived and I used them today. What a terrific and simple thing. I praise whoever thought of this, it's the best thing since sliced bread. For 25 years I have been hassling with 4 or 5 different supplements taking me 5 to 10 minutes in the morning and baggies galore to get ready to feed. This is Terrific!! I especially like the personal touch of custom measuring and having the horses name and time of day for feeding, now my folks can care for the horses and not worry about getting things mixed up. I also love your selection, and the cost is fantastic. I'm a believer and will pass out your brochures to all my horse friends. Keep up the great work! Thanks for making them environment friendly too!" DB

"I just wanted to comment on this program. I have been a SmartPak user for 3 months now and I can not even tell you how EASY and COST EFFICIENT this is! I was spending over $70 a month on buying the 3-4 different supplements I feed and making myself crazy trying to get to the feed store between a full time job and the full time care of my 4 legged best friend. What a great idea you have here. When ordering for the first time, I ordered on line and did not correctly submit my order. I called to follow up a few weeks later and someone kindly told me what I had done, and the NEXT day my supplements were at my door. I really appreciated that! I look forward to working with you all in the coming year. Happy Holidays! A very happy customer" WB

"We have switched our entire barn to SmartPaks. As a full care Dressage training facility, we need to spend our valuable time training, not measuring out dozens of supplements each day. Thank you SmartPak for making our days easier!" EF

"SmartPak is wonderful. I have 2 jobs, which means I have someone else feed my horse in the evening. Now I know that he gets all of his supplements when he should." BR

"A friend called me at work hysterically telling me that I (of all people) would be thrilled with what she had just found. She knows me well after years of showing, traveling, breeding, complaining, moaning etc. together. :( I managed/chaired 2 national A-rated shows for 8+ years and I can tell you, there are a lot of amateurs, trainers, grooms, owners, and backyard horse people who desperately need your service. Oh, the years of aggravation you could have saved me...I could cry. But, now you are here and I, for one, will tell the world, (and I have been known to talk a lot) as well as be somewhat out spoken. Word of mouth is your best and cheapest marketing tool. Send me extra brochures and I will pass them around. I know of several local incompetent barns which would benefit greatly from your service. :) The best of success to you. I wish I had of come up with the idea. Good for you." LR

"Just a quick word of thanks to the folks at SmartPak. We LOVE your product!!! Why didn't anyone think of this sooner? I have referred at least 3 people to you already and more are on the way. Everywhere we go (traveling through the Northeast for the summer) people ask about the supplements and the packaging. I have been handing out brochures like crazy. The convenience of knowing that I can keep my geldings supplements consistently fed to him wherever we are is THE BEST. Having an easy package system guarantees that the supplements will be fed and not overlooked from barn to barn. I also am able to change shipping addresses from month to month as we travel, so the packages always find us - we don't have to go looking for hard to find supplements in out of the way tack stores! I am a loyal customer for life!!!! Thank you again and my horse says thanks too!" JH

"Thanks for being so on top of things! A pleasant surprise in today's world." MP

"I love your product...its a great idea and your service is awesome. Thanks" SA

"Even though I board at a top-notch barn, I worry over every little aspect of my A-circuit show horse's care. I love the peace of mind my horse's SmartPaks give me. You've totally eliminated supplement procurement and feeding hassles from my life. Your product really is the greatest thing since sliced bread! I've converted several friends to the product too. Keep up the great work." AK

"I will also take this opportunity to say that I thoroughly enjoy your services and the great quality of your products and especially the convenience!! This is one of those things I wish I'd thought of first! :) Kudos to you! You'd think the idea would have come to me - all those years that I was sitting at my kitchen table, stuffing my horse's supplements into sandwich baggies. Ich - I hated that!" IB

"I really appreciate the customer service provided by your company." MS

"It's a pleasure to use baggies for purposes other than storing supplements!" FB

"I want to let you know that I am very pleased with everything from your customer service department, arrival date of the paks and the supplements. I would like to say a "special thank you" to the customer service representative who spent so much time helping me choose the supplements for my horse and was very conscientious about helping me be cost effective at the time I called." CH

"First of all I thought it was very personable and professional of you to check up and see how I was doing w/ my SmartPaks. I really appreciate that. I love my SmartPaks. They are so easy to use and very convenient for me "the girl on the go". I simply didn't have time to measure everything out daily. Not only are they easy and faster to use, there is no mess! Yea!! So you have one more very pleased and satisfied customer :) Thanks again." BJ

"Hey there, I am the barn manager at a 46 horse barn. Thank God for you all. Can you imagine the supplement issues? I will only feed supplements if they come in SmartPaks. Thought you would like to know." KG

"I want to let you know I have been so impressed with this company. So many of the horses at our barn are on SmartPaks. It makes giving supplements so easy. Keep up the good work!" KM

"I look forward to eliminating the mad scientist laboratory in the feed room!" JA

"Wonderful customer service!!! Hard to find these days." JR

"Just returning your e-mail to say that I am extremely pleased with my orders. I look forward to doing business with you in the future. I am the envy of the feed room with my very cool and oh so tidy drawers with all the supplements and the names of the horses. It is great. Thank you." SW

"My barn manager LOVES the SmartPak System! It works very well for both of us. What a great idea. Thanks." KH

"I am thrilled by the convenience of using your system for my horse. Being out here in the "boonies" it is really inconvenient to travel 4 hours to the nearest "big" town to purchase supplements. Having your service deliver them to the door via UPS is really great." BR

"SmartPak Equine has saved my marriage. Before I found you, I was putting together my "supplement baggies" in my kitchen for two horses with very different needs. Anyone with a non-riding husband can only imagine the reactions this provoked." MS

"You guys are great! Much thanks. I love the concept, the products, the service and the ease of working with you all. Thanks for another rapid response." CR

"Excellent customer care. Thanks so much, you can tell that you do take great pride regarding the quality of your product. Thanks!!" RW

"You are doing a WONDERFUL job there at SmartPak!!!! Thank you so very much. We really were able to travel much lighter and more accurately when we recently went from NJ to SC where my daughter trained with upper level competitors. The SmartPaks are so easy to take and so easy to not screw up that it made our trip really, really, easy. Many thanks!" SA

"Love your service and products. Even my stable owner, a veteran cowboy and former bronc rider, who always seemed to dislike the extra chore of feeding supplements thinks your product is a good one and far easier than zippered baggies. And that's high praise from someone who thinks that those of us with "sport horses" pamper them way too much!" JB

"I would like to give a round of applause to whoever came up with this wonderful idea!!! I used to have to spend hundreds of dollars on big buckets of supplements so they would still be fairly good after a week or so!!! But now all I have to do is go to my box of SmartPaks, get which ones I need for which horses, open them and feed!!! This is the easiest thing since the remote for the TV! Thanks so much SmartPak for giving me the supplements I need for the prices I need!!!" K

"I just wanted to say, "Job Well Done". I can't believe how much easier it is to get supplements to my horses in a timely manner. It's easy to change things without spending a fortune. I love being able to order my paste wormers with my supplements, I will never have to walk out of the feed store or tack shop and run back in because I forgot to pick up the wormers. Keep up the good work. I look forward to being able to purchase more items through your easy and user friendly system." VG

"I love the SmartPak. I tell all my friends about it; how it saves time, and money! It it so simple to use. If I am unable to get to the barn to feed for any reason, my husband will feed for me, and I don't have to worry if my horse is going to get the right amount of supplements thanks to SmartPak. Thank you." HS

"I just wanted to tell you how pleased I am with your product. So many people have commented on the health and appearance of my show horse. Your customer service department has been very quick to please. I am really interested in your SmartSupply area. This will save me so much time and shipping costs." JB

"Thank you so much for my first delivery of SmartPaks. The convenience of your system is nothing short of awesome." DM

"The barn manager and people who feed just love the convenience of your product! I have received comments wishing that other owners would do the same!" SP

"I am so happy that I decided to make the switch (to SmartPak)!!!! All those years of mixing, measuring, spilling, blending, and then some. . . .whoever thought of this idea is brilliant. I love the whole concept of it. Professionally designed and delivered too. Storage is wonderful. Thanks so much." ML

"I compared the costs with the supplement without the SmartPak and it is actually cheaper this way. It seems like a great idea. No waste, exact measurements, no loss of potency because of open containers. They even send the packs out with the horse's name on them, so there's no mistake!" CS

"I am really enjoying your service, and have shared this wonderful idea with my vet (who took your brochures that were in my order to the training track in Camden) and with my other horsey acquaintances." BB

"Thanks for this service. I only have one horse, but it is still a wonderful convenience. Can only imagine how helpful it is for folks with multiple horses." FT

"Hi! I just received my first shipment. The order came so fast and everything is perfect. Your company is the greatest. I should take a picture of my feed room before and after it is really great doing business with you. I still have some customers who are still on "baggies" they aren't sure they can afford your service. I will do some price comparing. I will find out how much they are spending and compare your prices. It is really worth it to me. The shipping cost is the only difference but I find I have so much waste down here in South Florida. We have so much humidity and a lot of bugs, plus the little pony always escapes and goes straight to whatever baggie he can tear into. Thanks so much for a wonderful service." NM

"Just wanted to touch base with you and thank you for your brilliant idea of providing supplements in pre-portioned packages. My horses have not skipped a dose since we started on this and their supplements are definitely always fresh. I hated seeing the supplement containers left half open every day, for the duration of the package. The barn management, after an initial skeptical look, can't get over how simple and organized this method is. I have been spreading rave reviews about this and one of the other boarders quickly "converted" her supplements for her two horses. Keep up the good work and thanks!" CC

"I think your service is great especially because I always run out of my horse's supplements and it takes weeks to find a convenient time to go buy more which in the mean time my horse doesn't have any." DS

"I REALLY appreciate your quick reply! It is reassuring to know that the company to which I am sending my hard earned money is there for me! Thank you! I am confident I made a good decision!" B

"Hi! I just wanted to let you know how happy I am with your service. When I first saw an ad for SmartPak, I knew there had to be a catch, but I went through all the magazines and compared prices, and it's actually cheaper for me to order my supplements through you. I can also send supplements to the farm where my broodmare lives, which is a tremendous help. Thanks again--I look forward to shopping with you in the future." MP

"I just wanted to drop a note of thanks to you for adjusting the shipping schedule of my next order. I recently added three new horses, and really appreciate that you would take the time to notice that the new order was going to be shipped at a later date then that for my existing horse. You guys always have the customer's best interests in mind, and I will continue to recommend your service to my clients and associates!" MM

"As a farm owner who boards horses, I would like to thank you for SmartPaks. Things are so much easier at feeding time. Instead of having to measure out everyone's supplements all I have to do is open a package. It saves us so much time, and my feed room is always neat. Thank you" CM

"I'd like to say that I really dig your concept. You are providing a wonderful means by which we can get those supplements and other products into our horses more efficiently, cost-effectively and is saving me time, which most full-time working horse owners have very little of." CJP

"Thank you so much. Your company is the greatest. You have the best service and the best product. Keep up the good work." BS

"Thanks for the quick response. I'm looking forward to receiving my first order. And from a company who knows the meaning of service! Wow!" JS

"I must admit, your advertisement in Dressage Today seemed too good to be true. The part about which I was most skeptical was the line stating "competitive prices," because in my mind no company could offer those slick little dose-paks and charge less than what I pay by buying in large containers, dosing myself, and storing in plastic "baggies."

I emailed your company several weeks ago asking about the vitamin I used, as it was not listed in your on-line "catalog." Becky researched my old vitamin, found out that there was a better one available, and that by switching from the other two products I was using to this new one, I would be saving even more money while at the same time giving my horse "more." Again, I was skeptical. Saving money is great, I told her, but I need a healthy, sound horse. Changing from what I had been using rather frightened me. Becky replied, explaining that she uses the product on her own horse, and that it works very well.

All of these things are proof positive that your company cares about its customers and their horses. Finally, a company that I can honestly say cares about both of us! Thank you again, and I look forward to two things : (1) being a long time SmartPak customer, and (2) enjoying my horse while my friends spend hours packaging their vitamins in those darned little bags! Sincerely yours," DAS

"Just wanted to let you know that I am thoroughly enjoying the ease of SmartPak. My husband (who does the night feeding) is really getting into dumping just one thing (all the wells of SmartPak) instead of scooping out 80 million additives.

I like the containers that all the SmartPaks go into and was very surprised when a new one came when I added AM supplements. I figured it would all go in one container. But having one for AM and one for PM is terrific!

I do have to say that your prices are higher than I was paying for bulk sizes of my supplements. But I think the convenience is going to override the cost. And I keep thinking about reaching the end of the bucket or bag of bulk supplements - especially things like electrolytes. I live in Florida and a lot of them end up a sticky, gooey mess by the time we reach the bottom.

I'm also getting into your SmartSupplies. I usually search every catalogue I have to find the cheapest price - but after almost 30 years of keeping horses, I'm very tired of that. Buying at the feedstore is not the cheapest way to go either. So, once again, the convenience of your service is well worth a little more in price compared to the discount catalogues!" VS

"I just received my shipment with the Smart Pak stable sheet. I can not begin to tell you how impressed I am with the quality!!! Many people are the first to complain so I wanted to make sure I sent along my thoughts on this sheet! I will be ordering one for the other horses as soon as I get her measurements!!! THANK YOU!" -JC

“I love my SmartPaks. They make everything so easy! I don’t know why everyone doesn’t use SmartPaks” -KT

Dear Smartpak,

I just wanted to say that I am officially switching over to you for ALL my horse AND dog AND cat needs!  Forget Dover, forget Stateline, you guys shipped everything in ONE DAY for FREE!!!  I had to wait up to 3 or 4 days to get my things from Dover.  I have yet to try the supplements though, because I still have over 2/3's left in each container. 

Anyway, can you please supply Keratex hoof hardener or Crossapol?  That's just about the ONE thing you don't have.  That and a sort of mini-tack box to hold all my fly sprays, shampoos, etc.  Dover has it and its called the Ascot box.  Other than that, I am EXTREMELY pleased with everything about Smartpak. 

A very happy customer of yours forever, -CW

Less than a month later, we received this letter from the same customer...

Molly,

I came home to a mysterious package from SmartPak the other day.  At first, I thought it was my parents getting a headstart on Christmas shopping, but when I innocently inquired what the box was, they said they thought I knew what is was!  Suddenly a fear gripped me that I accidentally ordered one of my "dream shopping sprees," where I put in everything I could ever want into a shopping cart, and pretend for a few moments that I can buy all of it. 

I opened the package, and to my pleasant surprise, I found an Ascot box!!!  I had briefly mentioned it to you in a previous feedback, not really expecting you to even read my letter, let alone put the Ascot boxes into your inventory, just for me. 

I cannot find the words to describe how astounded I was to find one at my doorstep, free of charge no less, but let me tell you this: SmartPak is the first and foremost choice for all my horse, cat, and dog needs (and wants!) from now until forever!  As will all my friends and friends' friends when they hear of this! 

And just between us, I did an "experiment" between SmartPak and Dover Saddlery, by placing an order from both SmartPak and Dover at the same time... and what do you know, the SmartPak box comes to my door the NEXT day, and I didn't have to pay a dime of shipping.  Dover, on the other hand, didn't come until 3 whole days later, and their shipping was just about half of the product's price! 

I think you can take comfort in my word that I will definitely use SmartPak, WAY before I even think to use Dover, or any other company for that matter!

Thank you thank you thank you! -CW

CONGRATULATIONS on your recognition, and many thanks for being so helpful in getting Jake's supplements to him at Mt Holyoke. My late daughter, Hilary Jones would be delighted at the way you've helped me out. Thanks again! -MJ

You guys are great! After just one month, I am sold on SmartPak. Since my 27 year old horse takes Thyro-L, it's good to know that his dosage is assured and his other supplements are always here: no days missed or emergency runs to the feed store(only to find they are out of what I need).

I am really pleased with the sheet I ordered, and love looking at your catalog, planning future purchases. Service is fast, friendly, and helpful. Your staff really follows up and I appreciate that, especially in this age of "take the money and run."

Thanks,
Sandy Waldrip
P.S. I really like my storage drawer, too!

To Whom It May Concern,

After winning a months supply of smart pak at the Central Kentucky Reining Horse Show, I finally decided to try the product on my daughters' horse. After a very short time, we could not believe the improvement of his over all condition. Her gelding has had hoof problems ever since we purchased him along with dull coat and "no bloom". Since his overall condition improved dramatically, we were compelled to try Smart-Pak.

My daughter 's horse is sired by the NRHA hall of fame Hollywood Dunnit, and his Dam won the 1986 NRHA Derby. We felt a show horse of this breeding deserved the best.

This note is to commend your company on a great concept and unmatched customer service. I received a phone call today, November, 4, 2005, just to check on our second shipment. What a nice concept- a company that wants to service!! So Thank You !! And keep up the good work--It does NOT go unnoticed and unappreciated!! -PH

Thanks so much for your excellent products and customer service.  I have a 29-year old horse, Burleigh, who still competes in the local shows.  He actually acts much younger since receiving his monthly SmartPak.  My cats have also benefited from your products.  One of my cats, Charcoal, recently passed away at the age of 16.  On Cosequin, he would still play like a kitten, despite being diagnosed with severe arthritis.  Thanks again.

Dear SmartPak,

Received my first shipment one day earlier than scheduled. What a pleasant surprise. When I opened the 1st box I noticed the handle on the slideout tray was broken.  The box didn't look damaged, just a small place that might have been pushed in.  The other box was fine.

I could use the box as is, but would have to be careful, as when I pull on the handle it was cracking more. So, I remember seeing customer satisfaction is a high priority for you, I thought "what do I have to lose". I called your customer service line and the lady, (sorry I don't remember her name),asked me if the shipping box was damaged or if maybe it looked like the tray was shipped like that? I told her I thought it had just been bumped on that corner in just the wrong place. She said she would have me a new storage tray sent out that day, and to just keep the broken one to use as I needed.

Thank you very much for the quick response to my problem. I really like the ease that your products afford. I dog sit for other people and have to have my mom feed for me at times. This will make it easier on her. -AH

I would just like to thank you all at smart pak for sending a kind card to me. It really meant a lot. Of all the cards and words that have been said to me lately, regarding the loss of Crafty, yours truly meant the most. It is way to rare to find a company that cares so much about their customers, and would take the time to do this. I hope everyone at smart pak has a great Thanksgiving and upcoming holiday season.
God bless. -LD