Help

Keep my shipment schedule the same.
Use this option to keep your current shipping schedule.

Adjust my shipping schedule.  I have X SmartPaks on hand.
Use this option if you know how many SmartPaks you have on hand.  We'll calculate a new shipping schedule so that your next shipment arrives when you have about a week remaining.

Delay my shipment by X weeks.
This option will delay in your SmartPak shipment.  You can choose to delay by 1 week, 2 weeks, 3 weeks, or 4 weeks.

Synch my shipment with other orders.
Use this option to synchronize your SmartPak to arrive with other orders in your barn or together with other orders in your account.  The dates listed show the other dates when orders will be arriving at your address.

Put my shipment on hold.
This option allows you to put your shipments on permanent hold.  Your order will be saved, but will not be shipped until you tell us to.

Take off hold and ship now.
This option allows you to start shipping an order that is on hold.  Your order will ship today if placed before 2 pm EST or next business day if placed after 2 pm EST.  Choosing "Resume Autoship" will result in receiving regularly scheduled SmartPak shipments every 28 days.  If you would only like one shipment, choose "Ship Just Once" from the drop down menu.

Need to move your ship date forward?  Got other questions?  Call us at 800-326-0282 or email us at CustomerCare@SmartPakCanine.com