Junior System Administrator

SmartPak was twice named to Inc. Magazine's list of the 500 fastest growing private companies and is the only equine company ever named to the list. The company grew 28% last year and was recently honored with a Best Bosses award presented by Fortune Small Business and Winning Workplaces. In 2008, SmartPak was honored to be awarded with the Boston Globe's Top 100 Places to Work. SmartPak also operates a retail store in Natick, MA. We are located about 45 minutes South of Boston in Plymouth, MA.

SmartPak seeks talented, independent thinkers who understand the power of collaboration and imagination - people who thrive in a hard working and fun corporate culture. You must be able to work independently and communicate your ideas quickly and clearly.

The successful candidate will be working in a team environment supporting all network, telecommunications, desktop, and laptop functions for internal customers. This role requires a hands-on, professional, customer-oriented individual with demonstrable problem-solving skills.

This entry-level position will involve constant business communication and day-to-day support of our end users, network, applications, and websites which will consist largely of troubleshooting and diagnosing. This position requires strong competence in troubleshooting desktop, server and network issues. Knowledge of active directory, exchange and network topologies is preferred.

• Frontline support to all users across the SmartPak environment
• Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripherals
• Help manage the helpdesk ticketing system
• Assess and diagnose issues quickly so that they are escalated or resolved promptly
• Communicate issues and trends with team members so that they are resolved in a timely manner
• Maintain awareness of new technologies and determine best course of action to overcome any immediate support issues
• Maintain inventory of company hardware and software
• Other duties as assigned

• Completed Bachelor’s degree
• Minimum 1 year experience in similar position with hands on experience
• Understanding of Microsoft's Active Directory technology
• MS SQL experience a plus
• Sense of Humor!
• Demonstrated analysis/assessment and problem-solving capabilities
• Orientation toward high quality standards
• Continuous desire to learn

Please reply with cover letter and resume to Human Resources, SmartPak Equine, 40 Grissom Road, Suite 500, Plymouth, MA 02360. Fax to 774-773-1445 or e-mail us here.
Tel: 774-773-1000